At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not satisfied with our service, products or employees, please let us know and include details or a summary in your communications. We value your feedback and endeavor to review the situation fairly.
Who to contact:
- Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or
- Refer to Complaint Officer under HKMA website. http://www.hkma.gov.hk/media/eng/doc/other-information/Banks_contact_persons.pdf
What is the process:
When we receive your complaint, we will write to you to acknowledge your complaint within 7 calendar days upon receipt and will investigate your concerns. We will aim to provide a written interim or final response with our findings within 4 weeks from the date of receipt.
If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.
Financial Dispute Resolution Centre
Please also note that, if you are not satisfied with our responses to your complaint and if you are an individual or sole proprietor, you have the right to refer your complaint to the Financial Dispute Resolution Centre. For details, please refer to their website at http://www.fdrc.org.hk