Please read the following terms and conditions each time you connect to this website, as they may be subject to change from time to time.
Welcome to www.bnpparibas.com.hk which is published by BNP Paribas Hong Kong Branch.
BNP PARIBAS HONG KONG BRANCH
Two International Finance Centre 63/F Two International Finance Centre
8 Finance Street, Central
Tel : (852) 2909 8888
Fax : (852) 2865 2523
Head Office : BNP Paribas SA, a limited company incorporated under the laws of France with a capital stock of 2,494,005,306 Euros, registered with the Registry for Commercial Companies under the number 662 042 449 which headquarters are situated at 16 boulevard des Italiens, 75009 Paris, France.
Failure to comply with the Terms and Conditions of Use shall automatically result in the immediate withdrawal of authorisation to use this website. You should not proceed further on this website if you do not agree or comply with the Terms and Conditions of Use.
Users of this website acknowledge that they have the skills and equipment necessary to access and use the site.
BNP Paribas shall not be liable for items beyond its control nor for any damage that may be suffered by the user’s technical environment, particularly computers, software, network equipment or any other equipment used to access or use the service and/or the information.
It should be noted that it is an offence, subject to criminal penalties, to access or remain fraudulently in a computer system, to hinder or distort the functioning of such system, or to introduce data to or modify fraudulently the data in a computer system.
Access to the bnpparibas.com.hk site is free of charge. The costs of accessing and using the telecommunications network shall be borne by the user, under the terms and conditions set by the access providers and telecommunications operators.
Purpose of this Website
This website provides an introduction to BNP Paribas and gives internet users information about products and services at the relevant locations.
It is purely for consultative and information purposes and, accordingly, no transaction of any kind whatsoever may be carried out on this website.
The information provided on this website does not constitute:
• an offer of products or services,
• an offer or solicitation to make an investment or engage or arbitrage in securities,
• a solicitation to buy or sell securities or any other investment products,
• a recommendation,
• the start of a business relationship.
Without prejudice to the foregoing but merely for the avoidance of doubt, offering of products and services in the relevant jurisdiction shall be subject to the laws and regulations applicable in that jurisdiction.
BNP Paribas reserves the right to stop any services or information available on this website, permanently or temporarily (inter alia, for maintenance purposes or to update it) without any notice.
BNP Paribas does not consider users of this website to be clients merely by their access to this website.
Terms and conditions of access to this Website
This website, access to this website or the use or collection of data in this website may be prohibited in certain countries.
Please ensure that you are legally authorised to visit and access this website in the country from which the connection is made, which compliance therewith is your sole responsibility.
You access this website by using open communication networks. You represent that you are aware of the risks that this entails and that you accept them. You must take precautions against the effects of computer piracy by choosing a suitable, secure computer configuration, notably by using a regularly updated virus detection and prevention software package.
Neither BNP Paribas nor any of its affiliates or officers shall be held liable for any direct or indirect loss or damage that you might sustain while visiting this website, including without limitation the loss or corruption of files and data stored on your computer or on any medium connected thereto or inserted therein.
BNP Paribas declines responsibility in case of direct or indirect damages relating to the use of documents or information appearing on and other services rendered via this website.
BNP Paribas reserves the right (but without any obligation) to revise or correct the contents of this website and these Terms and Condition of Use at its sole discretion from time to time without notice. BNP Paribas declines any responsibility in case of delay, mistake or omission relating to the contents of this website, as well as in case of interruption or non-availability of the services.
Legal information about products and services offered on this Website
Save for and to the extent of any liability which cannot be excluded under law, neither BNP Paribas nor any of its affiliates or officers shall be held liable for any omission or error on this website, all such responsibility being fully and absolutely disclaimed.
All the information shown in this website is provided as a guide for information only and under no circumstances may it be deemed to be exhaustive, accurate, complete or up to date. No reliance should be made on such information. Accordingly, all such information must be independently checked and verified by the user.
Financial information may be transmitted to this website from external sources believed to be reliable but no representation or warranty, express or implied, is made by BNP Paribas that such information is accurate, complete or up to date and it should not be relied upon as such. BNP Paribas disclaims all responsibility for any financial information (including without limitation indices, news, forecasts etc.) and other information published on this website, as well as for the use of any such information by any party. In addition, the rates shown on this website (if any) are not displayed in real time. It is your responsibility to independently check and verify that the information relating to financial data shown on this website is valid, accurate and/or up to date.
Terms relating to any product or services appearing on this website are merely indicative and BNP Paribas gives no assurance that any transaction will be entered into on the basis of such indicative terms.
BNP Paribas is under no obligation to update or change any part of the information or content appearing on this website.
No information contained on this website is to be considered a legal, tax, accounting or financial advice and no information shall be relied upon as such. BNP Paribas shall not be held liable for any decision taken on the basis of information provided on this website, nor for the use that may be made thereof by any person. Any person who wishes to benefit from the services and/or the products presented on this website should consult the contractual terms and conditions applicable to the relevant products and/or services and the price list.
Access to the products and services presented on this website may be subject to restrictions in respect of certain persons or in certain countries. It shall be incumbent on the interested party to check in advance that his legal or tax status enables him to subscribe to products and/or services presented on the site, by consulting his usual advisers.
Performance of investments
Past performance is no guarantee of an investment’s future performance and BNP Paribas makes no representation as such. The value of an investment may rise or fall and investors may not recover all or any amount invested. Moreover, exchange rate fluctuations may cause the value of investments to rise or fall.
Confidentiality and integrity
The confidentiality and integrity of internet communications are not guaranteed and BNP Paribas does not make any representation whatsoever, whether express or implied, on the same. There is a risk that the content and source of any messages that you send to BNP Paribas via email may be intercepted and/or modified. Every internet user must take all the measures necessary to protect data and/or software from possible viruses circulating on internet.
BNP Paribas disclaims all responsibility in that respect. Any means of communicating any personal information that you choose to use shall be deemed to be made at your sole discretion and responsibility.
BNP Paribas owns, or has title to the rights to, all of the items that make up the site, including without limitation, data, drawings, designs, graphics, documents photos and audio tape which are protected by the laws and rules of Intellectual Property. You are not authorised to copy, reproduce, represent, distribute, redistribute, exploit, transfer, enhance, alter, modify or use any element of this website in anyway, whether in whole or in part, without the prior written authorisation of BNP Paribas. Such actions constitute infringement of BNP Paribas’ intellectual property rights.
Furthermore, trademarks, logos and trademarks services present on this website are registered in France and / or abroad and are the exclusive property of BNP Paribas. Any reproduction, whether in whole or in part, of said trademarks and said logos, made using parts of the site without the prior authorisation of BNP Paribas is prohibited according to the legislation of intellectual property.
Unless expressly stated otherwise in any other place on this website, you may consult, download and print the documents and information available in this website subject to the following terms and conditions:
• the documents and the information are for your personal use only, for information purposes and strictly for private use;
• the documents and information shall not be altered, modified or enhanced or be further reproduced, in whole or in part, in any way whatsoever;
• the documents and information shall not be circulated.
The authorisation set out above does not constitute an assignment of property rights or other rights relating to this website.
Nothing on this website should be interpreted as granting any license or a right to use any intellectual property or other rights of this website.
In order to read PDF files, you need to download the Adobe ® Acrobat ® Reader ® software. A free version of this software is available on this website, but without any responsibility on our part with regard to the use or application or availability of this software. BNP Paribas disclaims any responsibility in respect of any download or use of this software.
Hypertext links and related sites
Hypertext links may not be set up to the bnpparibas.com.hk site without the prior authorisation of BNP Paribas. This condition shall be applicable and valid regardless of the types of link used: a surface link to this website’s home page or a deep link to another page.
Under no circumstances will BNP Paribas allow its website to be fully or partially integrated with another website, in any way whatsoever, for example (but without prejudice to the generality of the foregoing) using by framing or by inlining.
BNP Paribas does not routinely check the content of third party sites linked to its website, whether or not BNP Paribas is aware of such links. In addition, by clicking on some hypertext links, you will leave this website or be deemed to have done so. Neither BNP Paribas nor any of its affiliates or officers shall in any way be held liable for the content of other websites or of this website where it originates from an intermediary or for content that originates from external databases over which BNP Paribas has no control, whether in relation to the legality thereof or the accuracy of the information contained therein or otherwise. In addition, neither BNP Paribas nor any of its affiliates or officers shall be liable for any direct or indirect loss or damage that may ensue from consulting or using such websites or links.
The users are informed that during their visits to this website, a cookie may be automatically installed and temporarily held in memory or in the hard disk. A cookie is an element which does not enable user identification but is used to register some information relating to the user’s website browsing. The users of this website acknowledge this practice and authorise BNP Paribas to do so. Users may deactivate the cookie using the settings in their navigation software.
While using this website, you may provide BNP Paribas with personal data that may be processed (the “Data”). When the Data is processed, BNP Paribas shall comply with the applicable laws and regulations on the protection of individuals in relation to the processing of personal data and, more generally, on the protection of privacy, that are in force under the applicable laws and regulations.
The provision of Data is the precondition for use of the services to which they relate. BNP Paribas reserves the right to transmit the Data to its head office, its other branches, its affiliates, any entity within the BNP Paribas group and its auditors and insurers, as it shall deem fit. You hereby also unconditionally authorize BNP Paribas to transmit the Data to the aforementioned entities.
While BNP Paribas will use its best efforts to take all reasonable precaution to ensure that the Data is secure, it however cannot exclude all risks associated with use of the internet and disclaims all responsibility in respect of such risks. Accordingly, when the Data is provided, you are aware and consent that the other internet users may view the Data.
By accessing this website, you agree that the Data transmitted on or through this website shall be processed and used in accordance with the Terms and Conditions of Use.
If there are any inconsistencies between the English and Chinese versions of the Terms and Conditions of Use, the English version shall prevail.
Notice Relating to the Personal Data (Privacy) Ordinance of Hong Kong
The following notice is given by BNP Paribas Hong Kong Branch (the “Company”) in accordance with Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”). The notice is intended to inform you why personal data is collected, how it will be used and to whom data access requests are to be addressed. By accessing this website and any of its pages, you are also agreeing to the terms set out below:
(a) From time to time, it is necessary for customers and various other individuals (including without limitation applicants for financial services, brokerage service and banking facilities, sureties and persons providing security or guarantee for banking facilities, directors, shareholders, officers and managers of corporate data subjects or applicants) (collectively “data subjects”) to supply the Company with data in connection with the opening or continuation of accounts and the establishment or continuation of banking facilities or provision of banking, financial and/or brokerage services.
(b) Failure to supply such data may result in the Company being unable to open or continue accounts or establish or continue banking facilities or provide banking, financial and/or brokerage services.
(c) It is also the case that data are collected from data subjects in the ordinary course of the continuation of the banking or client relationship, for example, when data subjects write cheques or deposit money.
(d) The purposes for which data relating to data subjects may be used are as follows:-
(i) the daily operation of the services and credit facilities provided to data subjects;
(ii) conducting credit checks at the time of application for credit and at the time of regular or special reviews which normally will take place one or more times each year;
(iii) creating and maintaining the Company’s credit scoring models;
(iv) assisting other financial institutions to conduct credit checks and collect debts;
(v) ensuring ongoing credit worthiness of data subjects;
(vi) designing financial services or related products for data subjects’ use;
(vii) marketing services, products and other subjects (please see further details in paragraph (g) below);
(viii) determining amounts owed to or by data subjects;
(ix) collection of amounts outstanding from data subjects and those providing security or guarantee for data subjects’ obligations;
(x) complying with the obligations, requirements or arrangements for disclosing and using data that apply to the Company or any of its branches or that it is expected to comply according to:
(1) any law binding or applying to it within or outside the Hong Kong Special Administrative Region (“Hong Kong”) existing currently and in the future;
(2) any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Hong Kong existing currently and in the future;
(3) any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers that is assumed by or imposed on the Company or any of its branches by reason of its financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authority, or self-regulatory or industry bodies or associations;
(xi) complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within the Company, BNP Paribas and its group companies and/or any other use of data and information in accordance with any group-wide programmes for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities;
(xii) enabling an actual or proposed assignee of the Company, or participant or sub-participant of the Company’s rights in respect of the data subjects to evaluate the transaction intended to be the subject of the assignment, participation or sub-participation; and
(xiii) purposes relating thereto.
(e) Data held by the Company relating to data subjects will be kept confidential but the Company may provide such information to the following parties for the purposes set out in paragraph (d):
(i) any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to the Company in connection with the operation of its business;
(ii) any other person under a duty of confidentiality to the Company, including its branches and any other member of the BNP Paribas Group which has undertaken to keep such information confidential;
(iii) the drawee bank providing a copy of a paid cheque (which may contain information about the payee) to the drawer;
(iv) credit reference agencies, and, in the event of default, to debt collection agencies;
(v) any person to whom the Company, any of its branches, BNP Paribas and/or any of its group companies is under an obligation or otherwise required to make disclosure under the requirements of any law binding on or applying to the Company or any of its branches, or any disclosure under and for the purposes of any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers with which the Company, any of its branches, BNP Paribas and/or any of its group companies are expected to comply, or any disclosure pursuant to any contractual or other commitment of the Company, any of its branches, BNP Paribas and/or any of its group companies with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers, all of which may be within or outside Hong Kong and may be existing currently and in the future;
(vi) any actual or proposed assignee of the Company or participant or sub-participant or transferee of the Company’s rights in respect of data subjects; and
(vii) (1) other branches of the Company, BNP Paribas and its group companies;
(2) third party financial institutions, insurers, credit card companies, securities and investment services providers;
(3) third party reward, loyalty and privileges programme providers;
(4) co-branding partners of the Company, its branches, BNP Paribas and its group companies (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be);
(5) charitable or non-profit marking organisations; and
(6) external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that the Company engages for the purposes set out in paragraph (d)(vii) above.
Such information may be transferred to a place outside Hong Kong.
(f) With respect to data in connection with mortgages applied by a data subject (whether as a borrower, mortgagor or guarantor and whether in the data subject’s own name or in joint names with others) on or after 1 April 2011, the following data relating to the data subject (including any updated data of any of the following data from time to time) may be provided by the Company, on its own behalf and/or as agent, to a credit reference agency:
(i) full name;
(ii) capacity in respect of each mortgage (as borrower, mortgagor or guarantor, and whether in the data subject’s own name or in joint names with others);
(iii) Hong Kong Identity Card Number or travel document number;
(iv) date of birth;
(v) correspondence address;
(vi) mortgage account number in respect of each mortgage;
(vii) type of the facility in respect of each mortgage;
(viii) mortgage account status in respect of each mortgage (e.g., active, closed, write-off (other than due to a bankruptcy order), write-off due to a bankruptcy order); and
(ix) if any, mortgage account closed date in respect of each mortgage.
The credit reference agency will use the above data supplied by the Company for the purposes of compiling a count of the number of mortgages from time to time held by the data subject with credit providers in Hong Kong, as borrower, mortgagor or guarantor respectively and whether in the data subject’s own name or in joint names with others, for sharing in the consumer credit database of the credit reference agency by credit providers (subject to the requirements of the Code of Practice on Consumer Credit Data approved and issued under the Ordinance).
(g) Use of Data in Direct Marketing
The Company intends to use a customer’s data in direct marketing. Regarding individual customer’s, the Company requires their consent (which includes an indication of no objection) for such direct marketing purpose. In this connection, please note that:
(i) the name, contact details, products and services portfolio information, transaction pattern and behaviour, financial background and demographic data of a customer held by the Company from time to time may be used by the Company in direct marketing;
(ii) the following classes of services, products and subjects may be marketed:
(1) financial, insurance, credit card, banking, brokerage and related services and products;
(2) reward, loyalty or privileges programmes and related services and products;
(3) services and products offered by the Company’s co-branding partners (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
(4) donations and contributions for charitable and/or non-profit making purposes;
(iii) the above services, products and subjects may be provided or (in the case of donations and contributions) solicited by the Company and/or:
(1) BNP Paribas and its group companies;
(2) third party financial institutions, insurers, credit card companies, securities and investment services providers;
(3) third party reward, loyalty, co-branding or privileges programme providers;
(4) co-branding partners of the Company, BNP Paribas and/or its group companies (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
(5) charitable or non-profit making organisations;
(iv) in addition to marketing the above services, products and subjects itself, the Company also intends to provide the data described in paragraph (g)(i) above to all or any of the persons described in paragraph (g)(iii) above for use by them in marketing those services, products and subjects; and regarding an individual customer, the Company requires his/her written consent (which includes an indication of no objection) for that purpose;
(v) the Company may receive money or other property in return for providing the data to the other persons in paragraph (g)(iv) above and, when requesting the customer’s consent or no objection as described in paragraph (g)(iv) above, the Company will inform the customer if it will receive any money or other property in return for providing the data to the other persons;
(vi) if a customer does not wish the Company to use or provide to other persons his/her/its data for use in direct marketing as described above, he/she/it may exercise his/her/its opt-out right by notifying the Company in writing at the address in paragraph (l) below;
(vii) if the Company receives an opt-out request from any customer as mentioned in paragraph (g)(vi) above, the Company will without charge cease to use such data as requested by such customer.
(h) Under and in accordance with the terms of the Ordinance and the Code of Practice on Consumer Credit Data approved and issued under the Ordinance, any data subject has the right: –
(i) to check whether the Company holds data about him and of access to such data;
(ii) to require the Company to correct any data relating to him which is inaccurate;
(iii) to ascertain the Company ‘s policies and practices in relation to data and to be informed of the kind of personal data held by the Company;
(iv) to be informed on request which items of data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of an access and correction request to the relevant credit reference agency or debt collection agency; and
(v) in relation to any account data (including, for the avoidance of doubt, any account repayment data) which has been provided by the Company to a credit reference agency, to instruct the Company, upon termination of the account by full repayment, to make a request to the credit reference agency to delete such account data from its database, as long as the instruction is given within five years of termination and at no time was there any default of payment in relation to the account, lasting in excess of 60 days within five years immediately before account termination. Account repayment data include amount last due, amount of payment made during the last reporting period (being a period not exceeding 31 days immediately preceding the last contribution of account data by the Company to a credit reference agency), remaining available credit or outstanding balance and default data (being amount past due and number of days past due, date of settlement of amount past due, and date of final settlement of amount in default lasting in excess of 60 days (if any)).
(i) In the event of any default of payment relating to an account, unless the amount in default is fully repaid or written off (other than due to a bankruptcy order) before the expiry of 60 days from the date such default occurred, the account repayment data (as defined in paragraph (h)(v) above) may be retained by the credit reference agency until the expiry of five years from the date of final settlement of the amount in default.
(j) In the event any amount in an account is written-off due to a bankruptcy order being made against a data subject, the account repayment data (as defined in paragraph (h)(v) above) may be retained by the credit reference agency, regardless of whether the account repayment data reveal any default of payment lasting in excess of 60 days, until the expiry of five years from the date of final settlement of the amount in default or the expiry of five years from the date of discharge from a bankruptcy as notified by the data subject with evidence to the credit reference agency, whichever is earlier.
(k) In accordance with the terms of the Ordinance, the Company has the right to charge a reasonable fee for the processing of any data access request.
(l) The person to whom requests for access to data or correction of data or for information regarding policies and practices and kinds of data held are to be addressed is as follows: –
The Data Protection Officer
63/F Two International Finance Centre,
8 Finance Street, Hong Kong
Telephone: 2909 8888
Fax: 2970 1041
(m) The Company may have obtained a credit report on data subjects from a credit reference agency in considering any application for credit. In the event data subject wishes to access the credit report, the Company will advise the contact details of the relevant credit reference agency.
(n) Nothing in this Notice shall limit the rights of data subjects under the Personal Data (Privacy) Ordinance.
(o) Kindly note that depending on the circumstances, the Company may mean any branch of BNP Paribas (including BNP Paribas Hong Kong Branch), BNP Paribas Securities (Asia) Limited or BNP Paribas Capital (Asia Pacific) Limited.
Should there be any inconsistencies between the English and Chinese versions, the English version shall prevail.
Summary of our complaint handling procedures
(applicable to all BNP Paribas entities in Hong Kong except BNP Paribas Investment Partners)
Should you have any complaints concerning the services provided by us or any other matters in relation to us, you may contact our Complaint Officer (whose contact details may be found in the website of the Hong Kong Monetary Authority – http://www.hkma.gov.hk/).
Your complaint will be treated in confidence and handled according to our Client Complaints Policy. The following is a summary of our client complaints handling procedures.
Upon receipt of your complaint, we will:
- forward your complaint to our dedicated Complaint Handling Officer;
- acknowledge your complaint within 7 calendar days upon receipt;
- review your complaint and conduct investigation, whenever appropriate;
- provide a written interim or final response, within 4 weeks from the date of receipt, to your complaint.
Please also note that, if you are not satisfied with our responses to your complaint and if you are an individual or sole proprietor, you have the right to refer your complaint to the Financial Dispute Resolution Centre. For details, please refer to their website at http://www.fdrc.org.hk