Client Referential Officer

June 20, 2024

Client Referential Officer

Reference12351263

  • Permanent
  • HK-Hong Kong
  • OPERATION PROCESSING
Apply for this job
What is this position about?
The Client Referential Officer will assist duties within Client Engagement & Protection (CEP) Referential team on activities pertaining to signature verification, authorized signatories updates, client and account maintenance inclusive of static data analysis, audit confirmation and continuous review and improvement on existing processes with a high awareness of risk.
Client Referential Team engages with all levels of management in ensuring client data integrity without compromising on controls across different business lines and products team which are across regions. 
The role of the Client Referential Officer is to ensure:
• the referential systems/ static data are kept up-to-date and in a timely manner
• procedures exist , are followed and continuously updated to ensure data are recorded in systems in adhering to the instructions from clients/internal departments
• ensure requests are processed within defined turnaround times, highlight and escalate blocking points to internal stakeholders
• provide status updates regularly on production issues to team manager
• act as communication bridge between internal clients including relationship managers, customer service department, legal, compliance, IT, KYC Operations teams 
• adequate controls over input, transfers between systems, frequency of updates, etc. are in place to ensure the data quality by all members in the team
• all members in the team are aware of changes in the standard operating procedures
• follow up on remediation plans for cleaning up existing data recorded in applications 
• drive the global/ regional and local projects for referential perimeter, in accordance with the agreed timetable involving all required stakeholders, with a specific focus in ensuring those projects do not comprise with the team’s mandate and controls
• assist the regional and local head in executing ad-hoc controls, process improvement, and project initiatives
• assist in regulatory reporting and audit related requests, including data extraction and analysis
• produce KPI reports on the team’s activities and regular controls for management reporting, and follow-up with relevant counterparts to improve on areas where the KPI reports reveal deficiency/inefficiency in our process
• contribute to Business Continuity planning and support model when required 
• act as Subject Matter Expert to assist regional and local teams on process clarification and standardization initiatives
• perform audit confirmation activities, including but not limited to handling paper based requests, Chinese translation, answering queries from clients, auditors or internal stakeholders.
What would be your typical day at BNPP Paribas look like? 
• Provide administrative support on client and account maintenance, strictly adhering to internal policies, guidelines and turnaround time. Handle physical documentation review, including storage, record keeping and archival
• Ensure alignment with the bank’s KYC records when administering the client and account records
• Perform regular reconciliations on the client accounts records against the group’s risk and KYC records
• Remediate reconciliation breaks in close co-ordination with multiple internal teams
• Raise and track incidents until closure
• Work collaboratively and closely with internal departments to facilitate client and account data processing and monitoring
• Handle internal clients’ enquiries with responsive actions
• Closely work with offshore counterpart on audit confirmation activities, including but not limited to scan paper based requests, translate Chinese into English, answer queries, mail / courier hard copies.
What is required for you to succeed?
Technical
• Degree holder or equivalent, with a minimum of 2 years relevant domain experience
• Sound knowledge in client data and AML/KYC/Due Diligence
• Prior exposure to the financial services industry highly preferred, especially on the corporate banking business / AML / KYC with onshore/offshore support model
• Proficiency in Adobe PDF, MS Excel, Word and Powerpoint
• Excellent communication skills in English, Cantonese, and Mandarin. French is a plus
• Reading in Chinese language (both traditional and simplified) is required.
Behavioral
• Not afraid to go the extra mile to achieve goals
• A good team player with pro-active working attitude, open mind-set for change
• Analytical and detailed oriented
• Ability to manage the expectations and tight timeline from internal clients
• Structure and organized in day-to-day work
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year
Offers you may be interested in