E2E Onboarding Lead

December 30, 2021

E2E Onboarding Lead


  • Standard / Permanent
  • HK-Hong Kong (HK)-Hong Kong
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As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.


More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

What is this position about?

E2E Onboarding Lead Objectives:

  • Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams’ SLA 
  • Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe

 Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre/post trade issue resolution) Act as a correspondent between the client, business, and internal functions

Primary Role Responsibilities

Ensure clients receive the highest standard onboarding experience

  • Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal Entity) and identify onboarding specification
  • Work closely with business lines to prioritize onboarding pipeline
  • Define and deliver the “Onboarding Welcome Pack”
  • Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product enablement requirements, etc)
  • Collection of all onboarding documentation from clients
  • Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
  • Effectively communicate the onboarding status to clients and internal stakeholders
  • Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
  • Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI,etc),  master agreements (ISDA, MCA) & side letter negotiations, and internal co-ordination with credit & legal team
  • Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback 

Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc.
  •  Oversee all internal functions and ensure teams adhere to SLAs 
  • Coordinate Reverse Due Diligence requests

Maintain and report information on onboarding services and quality provided to clients

  • Contribute to pipeline management and status tracker

Other contributions

  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  •  Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

What is required for you to succeed?

  • Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC / AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator 
  • General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus 
  • Able to work independently and to work collaboratively across functions and regions 
  • Highly motivated to enhance client experiences 
  • Demonstrates strong communication skills (face-to-face, verbal, and written)
  •  Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary 
  • Excellent interpersonal skills 
  • Self-motivated and attentive in ensuring quality 
  • Able to work under pressure and tight deadlines 
  • Demonstrates effective organization and time management skills 
  • Excellent analytical and problem solving skills (Project management experience is a plus) 
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus) 
  • Able to suggest and implement innovative solutions to existing and future issues 
  • Proficient with Microsoft Excel and PowerPoint 
  • History of achievements in similar previous role
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