Investor Services, Client Account Manger, Associate/AVP

May 29, 2024

Investor Services, Client Account Manger, Associate/AVP


  • Permanent
  • HK-Hong Kong
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In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 
Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team. 

The position of Assistant Vice President in BNP Paribas Hong Kong Investor Services Department is to perform as a client lead with a focus on high quality client service.  The role requires the ability to address client and investor issues and concerns, day-to-day trades, static data updates, and reporting.  In addition, contribute and/or lead ad hoc projects either for specific client initiative or for internal team strategic initiatives such as process improvement, system upgrades and enhancements.  The role is a professional partner with clients, investors and all internal stakeholders.  Written and spoken knowledge of mandarin is an advantage for some of our key clients.

Direct Responsibilities

  • Act as key point of contact for investors and clients
  • Ensure queries and requests from investor/client are dealt with in a timely and professional manner
  • Maintain and develop trust based relationships with investors/clients
  • Partner with clients by providing professional advice and resolutions where required
  • Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met
  • Manage and resolve issues relating to day to day trade processing and reporting; review junior’s work and take accountability of all assignments
  • Work closely with internal BNP Paribas teams both within the department but in other locations or with other departments to ensure cohesive client delivery
  • Act as an escalation point and deal with difficult issues  not being handled by junior staff
  • Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements
  • Lead and undertake special projects such as Annual FINRA / Regular AML Recertification and Annual FATCA/CRS Reporting
  • Represent the team in client, auditor and inter-department meetings.
  • AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.

Contributing Responsibilities

  • Make recommendations to the department head or other operation teams where improvement is needed for enhancing client satisfaction and delivery
  • Assist in training and coaching staff to enhance performance
  • Assist in new mandate pitching meeting and fund documentation review / fund structure discussion
  • Lead the implementation of system updates, new initiatives and systems and amendments to processes and procedures
  • Lead the team to complete the regular audit exercises including internal, risk and ISAE audits as well as fund audits and institutional investor audit confirmations

Risk and Compliance:

  • Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations


  • Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers
Skills and Qualifications

  • 7 years’ experience in Fund Administration industry
  • Able to collaborate with other team members and provide assistance in BAU and projects
  • Being approachable by the junior staff for any enquires, with a positive working attitude and mindset setting role model to the teams
  • Able to contribute on any business change and assist to drive the change
  • Possess the required level of conduct that is promoted by the organization 
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