Welcome to the website of BNP Paribas in Hong Kong.
BNP Paribas, Hong Kong branch: 63/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong.
Head Office information: BNP Paribas, a public limited company with a capital of 2.499.597.122 Euros. Registered office: 16, boulevard des Italiens, 75009 Paris. Commercial register (RCS) number: 662 042 449 Paris. Orias number 07 022 735. E.C. identifier: FR76662042449
Country website manager and contact: Ellie Feenie, BNP Paribas Brand and Communications.
BNP Paribas kindly requests that all users read the following terms and conditions carefully. By accessing, browsing or using the website, users acknowledge that they have read, understood, and consented to the terms and conditions.
Failure to comply with the Terms and Conditions of Use shall automatically result in the immediate withdrawal of authorisation to use this website. You should not proceed further on this website if you do not agree or comply with the Terms and Conditions of Use.
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BNP Paribas shall not be liable for items beyond its control nor for any damage that may be suffered by the user’s technical environment, particularly computers, software, network equipment or any other equipment used to access or use the service and/or the information.
It should be noted that it is an offence, subject to criminal penalties, to access or remain fraudulently in a computer system, to hinder or distort the functioning of such system, or to introduce data to or modify fraudulently the data in a computer system.
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Purpose of this Website
This website provides an introduction to BNP Paribas and gives internet users information about products and services at the relevant locations.
It is purely for consultative and information purposes and, accordingly, no transaction of any kind whatsoever may be carried out on this website.
The information provided on this website does not constitute:
- an offer of products or services,
- an offer or solicitation to make an investment or engage or arbitrage in securities,
- a solicitation to buy or sell securities or any other investment products,
- a recommendation,
- the start of a business relationship.
Without prejudice to the foregoing but merely for the avoidance of doubt, offering of products and services in the relevant jurisdiction shall be subject to the laws and regulations applicable in that jurisdiction.
BNP Paribas reserves the right to stop any services or information available on this website, permanently or temporarily (inter alia, for maintenance purposes or to update it) without any notice.
BNP Paribas does not consider users of this website to be clients merely by their access to this website.
Terms and conditions of access to this Website
This website, access to this website or the use or collection of data in this website may be prohibited in certain countries.
Please ensure that you are legally authorised to visit and access this website in the country from which the connection is made, which compliance therewith is your sole responsibility.
You access this website by using open communication networks. You represent that you are aware of the risks that this entails and that you accept them. You must take precautions against the effects of computer piracy by choosing a suitable, secure computer configuration, notably by using a regularly updated virus detection and prevention software package.
Neither BNP Paribas nor any of its affiliates or officers shall be held liable for any direct or indirect loss or damage that you might sustain while visiting this website, including without limitation the loss or corruption of files and data stored on your computer or on any medium connected thereto or inserted therein.
BNP Paribas declines responsibility in case of direct or indirect damages relating to the use of documents or information appearing on and other services rendered via this website.
BNP Paribas reserves the right (but without any obligation) to revise or correct the contents of this website and these Terms and Condition of Use at its sole discretion from time to time without notice. BNP Paribas declines any responsibility in case of delay, mistake or omission relating to the contents of this website, as well as in case of interruption or non-availability of the services.
Legal information about products and services offered on this Website
Save for and to the extent of any liability which cannot be excluded under law, neither BNP Paribas nor any of its affiliates or officers shall be held liable for any omission or error on this website, all such responsibility being fully and absolutely disclaimed.
All the information shown in this website is provided as a guide for information only and under no circumstances may it be deemed to be exhaustive, accurate, complete or up to date. No reliance should be made on such information. Accordingly, all such information must be independently checked and verified by the user.
Financial information may be transmitted to this website from external sources believed to be reliable but no representation or warranty, express or implied, is made by BNP Paribas that such information is accurate, complete or up to date and it should not be relied upon as such. BNP Paribas disclaims all responsibility for any financial information (including without limitation indices, news, forecasts etc.) and other information published on this website, as well as for the use of any such information by any party. In addition, the rates shown on this website (if any) are not displayed in real time. It is your responsibility to independently check and verify that the information relating to financial data shown on this website is valid, accurate and/or up to date.
Terms relating to any product or services appearing on this website are merely indicative and BNP Paribas gives no assurance that any transaction will be entered into on the basis of such indicative terms.
BNP Paribas is under no obligation to update or change any part of the information or content appearing on this website.
No information contained on this website is to be considered a legal, tax, accounting or financial advice and no information shall be relied upon as such. BNP Paribas shall not be held liable for any decision taken on the basis of information provided on this website, nor for the use that may be made thereof by any person. Any person who wishes to benefit from the services and/or the products presented on this website should consult the contractual terms and conditions applicable to the relevant products and/or services and the price list.
Access to the products and services presented on this website may be subject to restrictions in respect of certain persons or in certain countries. It shall be incumbent on the interested party to check in advance that his legal or tax status enables him to subscribe to products and/or services presented on the site, by consulting his usual advisers.
Performance of investments
Past performance is no guarantee of an investment’s future performance and BNP Paribas makes no representation as such. The value of an investment may rise or fall and investors may not recover all or any amount invested. Moreover, exchange rate fluctuations may cause the value of investments to rise or fall.
Confidentiality and integrity
The confidentiality and integrity of internet communications are not guaranteed and BNP Paribas does not make any representation whatsoever, whether express or implied, on the same. There is a risk that the content and source of any messages that you send to BNP Paribas via email may be intercepted and/or modified. Every internet user must take all the measures necessary to protect data and/or software from possible viruses circulating on internet.
BNP Paribas disclaims all responsibility in that respect. Any means of communicating any personal information that you choose to use shall be deemed to be made at your sole discretion and responsibility.
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Furthermore, trademarks, logos and trademarks services present on this website are registered in France and / or abroad and are the exclusive property of BNP Paribas. Any reproduction, whether in whole or in part, of said trademarks and said logos, made using parts of the site without the prior authorisation of BNP Paribas is prohibited according to the legislation of intellectual property.
Unless expressly stated otherwise in any other place on this website, you may consult, download and print the documents and information available in this website subject to the following terms and conditions:
- the documents and the information are for your personal use only, for information purposes and strictly for private use;
- the documents and information shall not be altered, modified or enhanced or be further reproduced, in whole or in part, in any way whatsoever;
- the documents and information shall not be circulated.
The authorisation set out above does not constitute an assignment of property rights or other rights relating to this website.
Nothing on this website should be interpreted as granting any license or a right to use any intellectual property or other rights of this website.
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Hypertext links and related sites
Hypertext links may not be set up to the bnpparibas.com.hk site without the prior authorisation of BNP Paribas. This condition shall be applicable and valid regardless of the types of link used: a surface link to this website’s home page or a deep link to another page.
Under no circumstances will BNP Paribas allow its website to be fully or partially integrated with another website, in any way whatsoever, for example (but without prejudice to the generality of the foregoing) using by framing or by inlining.
BNP Paribas does not routinely check the content of third party sites linked to its website, whether or not BNP Paribas is aware of such links. In addition, by clicking on some hypertext links, you will leave this website or be deemed to have done so. Neither BNP Paribas nor any of its affiliates or officers shall in any way be held liable for the content of other websites or of this website where it originates from an intermediary or for content that originates from external databases over which BNP Paribas has no control, whether in relation to the legality thereof or the accuracy of the information contained therein or otherwise. In addition, neither BNP Paribas nor any of its affiliates or officers shall be liable for any direct or indirect loss or damage that may ensue from consulting or using such websites or links.
The users are informed that during their visits to this website, a cookie may be automatically installed and temporarily held in memory or in the hard disk. A cookie is an element which does not enable user identification but is used to register some information relating to the user’s website browsing. The users of this website acknowledge this practice and authorise BNP Paribas to do so. Users may deactivate the cookie using the settings in their navigation software.
While using this website, you may provide BNP Paribas with personal data that may be processed (the “Data”). When the Data is processed, BNP Paribas shall comply with the applicable laws and regulations on the protection of individuals in relation to the processing of personal data and, more generally, on the protection of privacy, that are in force under the applicable laws and regulations.
The provision of Data is the precondition for use of the services to which they relate. BNP Paribas reserves the right to transmit the Data to its head office, its other branches, its affiliates, any entity within the BNP Paribas group and its auditors and insurers, as it shall deem fit. You hereby also unconditionally authorize BNP Paribas to transmit the Data to the aforementioned entities.
While BNP Paribas will use its best efforts to take all reasonable precaution to ensure that the Data is secure, it however cannot exclude all risks associated with use of the internet and disclaims all responsibility in respect of such risks. Accordingly, when the Data is provided, you are aware and consent that the other internet users may view the Data.
By accessing this website, you agree that the Data transmitted on or through this website shall be processed and used in accordance with the Terms and Conditions of Use.
If there are any inconsistencies between the English and Chinese versions of the Terms and Conditions of Use, the English version shall prevail.
Notice Relating to the Personal Data (Privacy) Ordinance of Hong Kong
The following notice is given by BNP Paribas Hong Kong Branch (the “Company”) in accordance with Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”). The notice is intended to inform you why personal data is collected, how it will be used and to whom data access requests are to be addressed. By accessing this website and any of its pages, you are also agreeing to the terms set out below:
1. COLLECTION OF PERSONAL DATA
1.1. From time to time, it is necessary for data subjects to supply BNP Paribas (the “Bank”) with data in connection with the opening or operation of accounts and the establishment or maintenance of banking facilities or provision of banking, financial and/or brokerage services or products and the continuation of such matters.
1.2. Failure to supply such data may result in the Bank being unable to open or continue accounts or establish or continue banking facilities or provide banking, financial and/or brokerage services or products.
1.3. It is also the case that data is collected from data subjects in the ordinary course of the continuation of the banking or client relationship, for example, when data subjects write cheques, deposit money or carry out transactions.
1.4. For the purpose of this Notice:
(a) “data subjects” means customers and/or other individuals including without limitation: applicants for financial services, brokerage services, and banking facilities, sureties and persons providing security or guarantee for banking facilities, contractual counterparties, and directors, shareholders, beneficial owners, controlling persons, officers and managers of customers, of applicants or of any third party transacting with or through the Bank; and
(b) “BNP Paribas Group” means each of or collectively the Bank, its group companies and affiliates, and their respective subsidiaries (including each branch or representative office).
2. USE OF PERSONAL DATA
2.1. The purposes for which data relating to data subjects may be used are as follows:
(a) the daily operation of the services and credit facilities provided to data subjects;
(b) conducting credit checks at the time of application for credit and at the time of regular or special reviews which normally will take place one or more times each year;
(c) creating and maintaining the Bank’s credit scoring models;
(d) assisting other financial institutions to conduct credit checks and collect debts;
(e) ensuring ongoing credit worthiness of data subjects;
(f) designing financial services or related products for data subjects’ use;
(g) marketing services, products and other subjects (please see further details in Section 5 below);
(h) determining amounts owed to or by data subjects;
(i) collection of amounts outstanding from data subjects and those providing security or guarantee for data subjects’ obligations;
(j) complying with the obligations, requirements or arrangements for disclosing and using data that apply to the Bank or any member of the BNP Paribas Group, or that it is expected to comply according to:
i. any law binding or applying to it within or outside the Hong Kong Special Administrative Region (“Hong Kong”) existing currently and in the future (e.g. the Inland Revenue Ordinance and its provisions including those concerning automatic exchange of financial account information);
ii. any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers within or outside Hong Kong existing currently and in the future (e.g. guidelines or guidance given or issued by the Inland Revenue Department including those concerning automatic exchange of financial account information); or
iii. any present or future contractual or other commitment with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers that is assumed by or imposed on the Bank or any member of the BNP Paribas Group by reason of its financial, commercial, business or other interests or activities in or related to the jurisdiction of the relevant local or foreign legal, regulatory, governmental, tax, law enforcement or other authority, or self-regulatory or industry bodies or associations;
(k) complying with any obligations, requirements, policies, procedures, measures or arrangements for sharing data and information within the BNP Paribas Group and/or any other use of data and information in accordance with any group-wide programmes for compliance with sanctions or prevention or detection of money laundering, terrorist financing or other unlawful activities;
(l) in connection with the Bank or any member of the BNP Paribas Group defending or responding to any legal, governmental, regulatory or quasi-governmental related matter, action or proceeding;
(m) organizing and delivering seminars for data subjects;
(n) enabling an actual or proposed assignee of the Bank, or participant or sub-participant of the Bank’s rights in respect of the data subjects to evaluate the transaction intended to be the subject of the assignment, participation or sub- participation; and
(o) any purposes relating thereto.
3. DISCLOSURE OF PERSONAL DATA
3.1. Data held by the Bank relating to data subjects will be kept confidential but the Bank may provide such information to the following parties for the purposes set out in Section 2:
(a) any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or securities clearing or other services to the Bank or any member of the BNP Paribas Group in connection with the operation of its business;
(b) any other person under a duty of confidentiality to the Bank or any member of the BNP Paribas Group;
(c) the drawee bank providing a copy of a paid cheque (which may contain information about the payee) to the drawer;
(d) credit reference agencies, and, in the event of default, to debt collection agencies;
(e) any person to whom the Bank or any member of the BNP Paribas Group is under an obligation or otherwise required to make disclosure under the requirements of any law binding on or applying to the Bank or any member of the BNP Paribas Group, or any disclosure under and for the purposes of any guidelines or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers with which the Bank or any member of the BNP Paribas Group is expected to comply, or any disclosure pursuant to any contractual or other commitment of the Bank or any member of the BNP Paribas Group with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers, all of which may be within or outside Hong Kong and may be existing currently and in the future;
(f) any actual or proposed assignee of the Bank or participant or sub-participant or transferee of the Bank’s rights in respect of data subjects;
(g) any member of the BNP Paribas Group;
(h) third party financial institutions, insurers, credit card companies, securities and investment services providers;
(i) any party giving or proposing to give a guarantee or third party security to guarantee or secure the data subject’s obligations;
(j) third party reward, loyalty and privileges programme providers;
(k) co-branding partners of the Bank or any member of the BNP Paribas Group (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be);
(l) charitable or non-profit marking organisations; and
(m) external service providers (including but not limited to mailing houses, telecommunication companies, telemarketing and direct sales agents, call centres, data processing companies and information technology companies) that the Bank or any member of the BNP Paribas Group engages for the purposes set out in Section 2.1 (g).
3.2. Such data may be disclosed, transferred to or stored in a place outside Hong Kong. Such data may also be processed, kept, transferred or disclosed in accordance with the local practices and laws, rules and regulations (including any governmental acts and orders) in such country.
4. CREDIT REFERENCE AGENCIES
4.1. In the event of any default of payment relating to an account, unless the amount in default is fully repaid or written off (other than due to a bankruptcy order) before the expiry of 60 days from the date such default occurred, the account repayment data (as defined in Section 6.1(e) may be retained by the credit reference agency until the expiry of five years from the date of final settlement of the amount in default.
4.2. In the event any amount in an account is written-off due to a bankruptcy order being made against a data subject, the account repayment data (as defined in Section 6.1(e)) may be retained by the credit reference agency, regardless of whether the account repayment data reveal any default of payment lasting in excess of 60 days, until the expiry of five years from the date of final settlement of the amount in default or the expiry of five years from the date of discharge from a bankruptcy as notified by the data subject with evidence to the credit reference agency, whichever is earlier.
4.3. With respect to data in connection with mortgages applied by a data subject (whether as a borrower, mortgagor or guarantor and whether in the data subject’s own name or in joint names with others) on or after 1 April 2011, the following data relating to the data subject (including any updated data of any of the following data from time to time) may be provided by the Bank, on its own behalf and/or as agent, to a credit reference agency:
(a) full name;
(b) capacity in respect of each mortgage (as borrower, mortgagor or guarantor, and whether in the data subject’s own name or in joint names with others);
(c) Hong Kong Identity Card Number or travel document number;
(d) date of birth;
(e) correspondence address;
(f) mortgage account number in respect of each mortgage;
(g) type of the facility in respect of each mortgage;
(h) mortgage account status in respect of each mortgage (e.g., active, closed, write-off (other than due to a bankruptcy order), write-off due to a bankruptcy order); and
(i) if any, mortgage account closed date in respect of each mortgage.
The credit reference agency will use the above data supplied by the Bank for the purposes of compiling a count of the number of mortgages from time to time held by the data subject with credit providers in Hong Kong, as borrower, mortgagor or guarantor respectively and whether in the data subject’s own name or in joint names with others, for sharing in the consumer credit database of the credit reference agency by credit providers (subject to the requirements of the Code of Practice on Consumer Credit Data approved and issued under the Ordinance).
5. USE OF PERSONAL DATA IN DIRECT MARKETING
5.1. The Bank intends to use a customer’s data in direct marketing and the Bank requires their consent (which includes an indication of no objection) for such purpose. In this connection, please note that:
(a) the name, contact details, products and services portfolio information, transaction pattern and behaviour, financial background and demographic data of a customer held by the Bank from time to time may be used by the Bank in direct marketing;
(b) the following classes of services, products and subjects may be marketed:
i. financial, insurance, credit card, banking, brokerage and related services and products;
ii. reward, loyalty or privileges programmes and related services and products;
iii. services and products offered by the Bank’s co-branding partners (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
iv. donations and contributions for charitable and/or non-profit making purposes; and
(c) the above services, products and subjects may be provided or (in the case of donations and contributions) solicited by the Bank and/or:
i. any member of the BNP Paribas Group;
ii. third party financial institutions, insurers, credit card companies, securities and investment services providers;
iii. third party reward, loyalty, co-branding or privileges programme providers;
iv. co-branding partners of any member of the BNP Paribas Group (the names of such co-branding partners can be found in the application form(s) for the relevant services and products, as the case may be); and
v. charitable or non-profit making organisations.
5.2. In addition to marketing the services, products and subjects described in Section 5.1(b) itself, the Bank also intends to provide the data described in Section 5.1(a) to all or any of the persons described in Section 5.1(c) for use by them in marketing those services, products and subjects; and regarding an individual customer, the Bank requires his/her written consent (which includes an indication of no objection) for that purpose.
5.3. The Bank may receive money or other property in return for providing the data to the other persons in Section 5.2 and, when requesting the customer’s consent or no objection as described in Section 5.2, the Bank will inform the customer if it will receive any money or other property in return for providing the data to the other persons.
5.4. If a customer does not wish the Bank to use or provide to other persons their data for use in direct marketing as described in Section 5, he/she may exercise their opt-out right by notifying the Data Protection Officer of the Bank in writing at the address in Section 6.3. If the Bank receives an opt-out request from any customer as mentioned in this Section, the Bank will without charge cease to use such data for direct marketing as requested by such customer.
6. DATA ACCESS AND CORRECTION
6.1. Under and in accordance with the terms of the Ordinance and the Code of Practice on Consumer Credit Data approved and issued under the Ordinance, any data subject has the right:
(a) to check whether the Bank holds data about him and of access to such data;
(b) to require the Bank to correct any data relating to him which is inaccurate;
(c) to ascertain the Bank’s policies and practices in relation to data and to be informed of the kind of personal data held by the Bank;
(d) to be informed on request which items of data are routinely disclosed to credit reference agencies or debt collection agencies, and be provided with further information to enable the making of an access and correction request to the relevant credit reference agency or debt collection agency; and
(e) in relation to any account data (including, for the avoidance of doubt, any account repayment data) which has been provided by the Bank to a credit reference agency, to instruct the Bank, upon termination of the account by full repayment, to make a request to the credit reference agency to delete such account data from its database, as long as the instruction is given within five years of termination and at no time was there any default of payment in relation to the account, lasting in excess of 60 days within five years immediately before account termination. Account repayment data includes amount last due, amount of payment made during the last reporting period (being a period not exceeding 31 days immediately preceding the last contribution of account data by the Bank to a credit reference agency), remaining available credit or outstanding balance and default data (being amount past due and number of days past due, date of settlement of amount past due, and date of final settlement of amount in default lasting in excess of 60 days (if any)).
6.2. In accordance with the terms of the Ordinance, the Bank has the right to charge a reasonable fee for the processing of any data access request.
6.3. The person to whom requests for access to data or correction of data or for information regarding policies and practices and kinds of data held are to be sent to our Data Protection Officer in writing by post. The contact details of our Data Protection Officer is as follows:
The Data Protection Officer,
63/F Two International Finance Centre,
8 Finance Street, Hong Kong
6.4. The Bank may have obtained a credit report on data subjects from a credit reference agency in considering any application for credit. In the event data subject wishes to access the credit report, the Bank will advise the contact details of the relevant credit reference agency.
7. GENERAL PROVISIONS
7.1. Nothing in this Notice shall limit the rights of data subjects under the Personal Data (Privacy) Ordinance.
7.2. Should there be any inconsistencies between the English and Chinese versions of this Notice, the English version shall prevail.
Should there be any inconsistencies between the English and Chinese versions, the English version shall prevail.
Summary of our complaint handling procedures
(applicable to all BNP Paribas entities in Hong Kong except BNP Paribas Investment Partners)
Should you have any complaints concerning the services provided by us or any other matters in relation to us, you may contact our Complaint Officer (whose contact details may be found in the website of the Hong Kong Monetary Authority – http://www.hkma.gov.hk/).
Your complaint will be treated in confidence and handled according to our Client Complaints Policy. The following is a summary of our client complaints handling procedures.
Upon receipt of your complaint, we will:
- forward your complaint to our dedicated Complaint Handling Officer;
- acknowledge your complaint within 7 calendar days upon receipt;
- review your complaint and conduct investigation, whenever appropriate;
- provide a written interim or final response, within 4 weeks from the date of receipt, to your complaint.
Please also note that, if you are not satisfied with our responses to your complaint and if you are an individual or sole proprietor, you have the right to refer your complaint to the Financial Dispute Resolution Centre. For details, please refer to their website at http://www.fdrc.org.hk