What is this position about?

Operations Management :

•    Support the Head in overseeing the Back Office and Middle Office teams (staffing, motivation, performance review cycles).

•    Ensure daily processing meets quality, turnaround time and client service targets.

•    Drive adherence to SOPs, monitor exceptions, and timely root cause analysis, tracking and closure of incidents.

•    Champion a permanent control framework that embeds regulatory, compliance and internal risk requirements and ensure escalation procedures are properly adhered.

Permanent control framework

•    Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls

•    Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.

•    Comply with internal and external regulatory and compliance requirements

Other contributions

•    Lead or contribute to strategic transformation projects (process re engineer, automation, data analytics enablement) that align with the Group’s GTS roadmap.

•    Act as a subject matter expert for complex trade finance structures and support product delivery teams in meeting client demands.

•    Build strong partnerships with back and front office, Business, technology, legal, risk and compliance functions.

•    Promote a culture of continuous improvement, knowledge sharing and cross regional best practice adoption.

•    Keep abreast of changes to UCP 600, URDG 758, ISP 98 and other relevant standards; embed updates into daily operations.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 20,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 

 Worldwide, BNP Paribas has a presence in 64 markets with more than 180,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region. 

* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

https://careers.apac.bnpparibas/

2027 APAC Graduate Programme – Transaction Banking, Supply Chain Management APAC

Our two-year graduate programme is designed to provide you with first class training and immediate responsibility, it gives you the support and development you need to start a successful career in financial services. 

For: Final year students or recent graduates with a bachelor’s or master’s degree in any disciplines from a recognized university
 Duration: 24 months
 Start date: January/ April/ July 2027
 Location: Hong Kong

Candidates with more than one application will not be processed – You are encouraged to review the different business lines and working locations before applying.

Who can apply?
 To be considered for the placement, you will:
 • Apply as a recent graduate, final year undergraduate, or master’s student in any discipline; 
 • Possess GPA of 3.3 out of 4.0 or above (or equivalent) in any discipline; 
 • Have to be fluent in spoken and written English (additional languages are an advantage); and 
 • Demonstrate methodical, logical, solution-driven thinking, with commercial awareness and a keen interest in latest finance topics as well as market trends. 

What you can expect?
Induction
 You will be provided with a comprehensive induction, where you will be immersed in group training and discover more about the BNP Paribas Group.

Training
 From day one, you will start your business specific technical and financial training, alongside personal skills development aimed at equipping you with the knowledge you need to get you the best possible start in your career. Working alongside our teams of industry leading specialists, you will gain on-the-job training throughout your two-year programme taking you along a development path to build your expertise and broaden your base of skills. You will also have the chance to experience other parts of the business through cross-entity projects, which will help you understand how we approach complex work and give you the chance to develop a strong internal network.

Mentor & Buddy
 Throughout the programme, you will be mentored by experienced managers and team members, as well as pairing with a buddy from our early career cohorts who will make sure you are getting everything you need to grow.

What will you do? 
 Contribute to the growth of the Supply Chain Management group activities in APAC, with a particular focus on North Asia. 

Direct Responsibilities

Understand client’s requirements and contribute to proactively to identify profitable supply chain solutions in close relation with SCM marketers:

Contribute to structuring of Supply Chain Management solutions (receivables purchase, supplier financing programs, inventory financing programs) where risks are adequately mitigated:

Contribute to implementation and delivery of Supply Chain Management solutions, in a timely manner:

Contribute to overall cohesion of the Supply Chain Management team, including specifically:

Contributing Responsibilities

Permanent Control Aspects:

Technical Experience

Critical Performance Dimensions

What is this position about?

•    This position offers the opportunity to join our operation platform with our Wealth Management business line. The role specialize in transaction processing and providing support to the front office staff from various aspects.

What would be your typical day at BNPP Paribas look like?

•    You will have very close collaboration with our colleague located in different countries of the APAC region, including Hong Kong, Singapore and India.

Primary Role Responsibilities

In this role, you will

•    Work with Relationship Managers (RM), Marketing Associates (MA), the Regional Processing Centre (RPC), and ISPL (BNPP India Solutions) to perform pre-operation control and execute client instructions promptly and accurately in line with bank procedures and regulatory requirements.

•    Address front‑office enquiries and complaints, resolve operational issues, and report exceptions or discrepancies to the Head of Local Business Support (LBS).

•    Support all fund transfer and securities related activities include but not limited to securities transfer, physical certificate handling, IPO, placement and disclosure of holdings, and follow up with RPC, ISPL, custodians, front office, or counterparties as needed.

•    Liaise with RPC to receive corporate action news, collate and ensure timely execution of client’s instructions received from front office.

•    Perform local cheque clearing, cheque book order, cashier’s order /demand draft issuance, foreign cheque clearing and FPS settlements. Monitor any outstanding items.

•    Monitor transactions under CIES account, prepare necessary reporting and answer related enquires.

•    Prepare, review and distribute daily, monthly and quarterly reporting 

•    Handle ad hoc activities as assigned by the Head of LBS

•    Participate in project. Monitor progress and provide updates to the Head of LBS, and contribute to activities such as system implementation, enhancement, UAT, BCP, contingency drill and DR.

Other contributions

•    Direct contribution to BNPP operational permanent control framework.

•    Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan

•    Responsible for reporting all incidents according to the Incident Management System

•    Streamline/enhance the operational procedures on a regular basis. 

What is required for you to succeed?

•    Relevant working experience in payment and securities operations. Good knowledge in general banking operations. Experience in project handling is preferred but not a must.

•    Good written and spoken English. Excellent communication and interpersonal skills.

•    Proficiency in MS Office applications (Excel, Word, PowerPoint…etc).

•    Take initiative with self-motivation. 

•    Attention to details with high accuracy.

•    Commit to customers, adapt to the changing environment.

Required education/certification/licenses

•    Degree holder in business or finance with at least 5 years relevant banking experience.

•    Experience in middle & back office operations in a sizable financial institution, prior experience in private banking is preferred.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

What is this position about?

The Senior KYC Officer’s (SKYCO) primary focus is to act as the first level of control (1B) in reviewing, advising and validating on KYC (Know Your Client) due diligence assessment of prospective and existing clients. The SKYCO is also accountable for ensuring all relevant stakeholders sign-offs.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

•    Perform data control and KYC file review: Validates data entry into the KYC tools based on the due diligence conducted and controls documentation format and content, to ensure adherence to due diligence guidelines.

•    Refers to relevant team members and/or managers to highlight data inconsistency and suggest methods of resolution. In addition, identifies root causes impacting the quality and the trainings needs.

•    Ensures correctness and high standard of quality in the KYC files in adherence to the bank’s policies and procedures. Additionally, acts as a subject matter expert to support KYC Due Diligence team. 

•    Ensures timely escalation and owns proposed course of actions to line management to address identified risks and blocking points during such processes.

•    Overviews the full client KYC file analysis, to ensure completeness and consistency before validation steps, substantiating the KYC review with a factual based-analysis.

•    Ensures all processes executed during the final overview of the KYC files are delivered per predefined guidelines.

•    Contribute to KPIs regarding quality (quality review including review of Compliance review results) and produce reports on the controls results performed and areas of improvement identified.

•    Monitors decision and follow-up: Arranges, prepares and documents Client Acceptance Committee (CAC) towards the final approval for the KYC file. Also, coordinates CAC meeting.

•    Liaises with Compliance, relationship managers and other senior stakeholders for KYC approval.

•    Coordinates with KYC teams in other Corporate and Institutional Banking locations in order to streamline the multisite KYC approval process for client on-boarding and recertification. Ensures the completeness of the conditions.

What is required for you to succeed?

•    Bachelor’s degree (at least)

•    3-5 years of experience in Compliance – Know Your Client – KYC

•    MS Office Pack Microsoft Excel (Proficient) 

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

What is this position about?

•    Client Management team’s goal is to ensure a global and consistent “first service” is rendered to the clients.

•    This team will be working around 3 main themes: Prioritization of on-boarding, Coordination of the whole process (Risk, Legal and Systems) and production of the Legal documentation and KYC (Collection, Completeness, Conformity and Analysis. The team is also in charge of the regular account recertification and trigger event review.

•    The team must work as “one team” to ensure a cutting-edge service to clients and work closely with major functions as well as FO/Markets.

•    Overall, through a dedicated on-boarding team and a single point of contact, the team is responsible for client satisfaction with respect to on-boarding and account recertification.

•    To facilitate and provide a complete transversal on–boarding service to WM APAC. Producing client risk assessments, client profiles, and due diligence analyses. 

•    Providing feedback and escalating issues to the appropriate support functions and management.

What would be your typical day at BNPP Paribas look like? 

Primary Role Responsibilities

Implementation and Process

•    Work closely with Front Office and Account Management team to facilitate the collection of KYC and other relevant documents in accordance with the prevailing account opening & recertification procedures and local regulations.  

•    To ensure evidence of each customer’s identity and other relevant documents are received in order before account opening.  

•    Review KYC for new client on-boarding.

•    Perform qualitative and quantitative check on New Account Documentation for all clients

•    Conduct KYC/CDD review on existing clients through periodic review. 

•    Ensure all client files are stored and maintained accordingly (electronically and in paper format). 

•    Support Front Office queries related to client on boarding and client due diligence process.    

•    Prepare regular reports for Management review (account documentation irregularities, monthly statistics).

•    Ensure timely processing of static data updating request.

Team Spirit

•    Work within a team – with an adaptable flexible approach, coordinate with team members and Front Office to resolve complex cases and address issues in a timely manner.  

•    Be open to change and support the vision of working in a fully transversal operation

Information Sharing

•    Ability to share information and eventually train new team members.

Control and Risk 

•    Abide with operational risk procedures and escalate incidents to Seniors where necessary 

•    Contribute to the implementation and controls for daily processes and assist with the update of procedures  

•    Report and escalate concerns/ issues to Seniors when required  

Communication

•    Liaise regularly with the following internal groups to ensure a smooth on boarding process: Compliance, Legal, FO teams, Account Management teams, Client Management team in Singapore/Hong Kong or other support teams within WMHK/WMSG that have any involvement in the Client On-boarding process. 

Comply with BNPP Permanent Control Activities

•    Direct contribution to BNPP operational permanent control framework.

•    Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan

•    Comply with regulatory requirements and internal guideline 

•    Contribute to the reporting of all incidents according to the Incident Management System

•    Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls

•    Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

What is required for you to succeed?

•    Team player, independent, hardworking, eager to learn and attention to details

•    Client-oriented and high adaptability to changing environment

•    Able to work under pressure and deal with unclear requests as well as a high volume of requests

•    Strong analytical and strong risk sense

Required education/certification/licenses

•    Minimum 3 years of relevant working experience

•    Bachelor’s level degree or professional qualification

•    Understand the principles and be familiar with WM products and types of customers

•    Strong understanding of account documentation, due diligence and local Anti-Money Laundering requirements

•    Excellent communication and interpersonal skills

•    Must possess strong fundamental and technical skills, awareness of operational risk

•    Excellent PC skills, especially in Excel. 

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Job content

Role Description and purpose

We are seeking a dynamic and results-driven Project Leader to join our team. The ideal candidate will support the execution of post-merger integration activities across APAC, following the recent merger with another asset manager. The 12-month role is responsible for driving strategic and operational integration initiatives, coordinating stakeholders across multiple functions, managing governance and delivery plans, and ensuring successful implementation of agreed integration outcomes. The successful candidate will operate independently, provide strong program leadership, and ensure alignment across business, operations, technology, risk, finance, HR and other key workstreams. The individual will act as a trusted partner to senior stakeholders and help accelerate integration delivery while maintaining focus on business continuity and change adoption.

key responsibilities

Key Internal / External Relationships 

Job content

Role Description and purpose

The Client Advisor provides investment advice and services to clients and prospects in the Wholesale, Insurance, Pension, Corporate and Private segments, globally. The Client Advisor leads the solutioning of bespoke investment solutions across all of BNPP AM’s investment capabilities, leverages on extensive experience in working with clients, has a significant experience in consultative selling, and combines the delivery of client-specific investment solutions with a focus on scalability and revenue generation for BNPP AM’s P&L. In addition, the Client Advisor is responsible for maintaining and strengthening relations and partnerships with BNPP AM’s clients, from an investment perspective. The Client Advisor has a product agnostic approach, drawing on the expertise available across the BNPP AM investment platform as well as leveraging on all other relevant expertise available within BNPP AM and BNPP Group. The Client Advisor will focus specifically on clients in the APAC region but will work closely with the other Client Advisors in the team and will represent the Client Advisory team’s collective ideas and expertise. 

key responsibilities

What is this position about?

What would be your typical day at BNPP Paribas look like?

Primary Role Responsibilities

Build and manage Wealth Management key relationships

Wealth Planning and Risk Management

Other contributions

What is required for you to succeed?

Required education/certification/licenses

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Position Purpose

A key role in the Regional Global Markets & ALMT Compliance Governance Model and a senior member of the regional Compliance team. 

Manage and be responsible for a cross-border team of Compliance officers based in Hong Kong and Singapore.  Support the Regional Head of Global Equities Compliance and the Regional Head of Global Markets & ALMT Compliance, coordinate all Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing coverage-related activities and action plans.

Responsible for the provision of compliance advice and challenge to Business and other stakeholders in all jurisdictions across APAC for business lines of Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing.  Closely liaise with, challenging and keeping regularly informed the relevant business seniors.  Also responsible for timely communication on key topics to Territory Compliance heads.

Act as the central escalation point of various regional projects relating to Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing.  This position will also act as one of the main Compliance contact points for the implementation within Global Markets of local, regional, and global projects, and reform initiatives for the Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing business lines. He or she will lead regional training initiatives aimed at maintaining consistently high levels of front office proficiency in relevant rules and regulations, codes of conduct, and particularly the laws and regulations governing the bench marking activities and various remediation requirements for APAC Global Markets business.

Stakeholders include all relevant business and functional heads and teams in APAC, within Global Markets Department and within Compliance; and various regulatory authorities in APAC.

What would be your typical day at BNPP Paribas look like?

• Accountable for the part of the Global Markets APAC Global Equities Compliance program that relates to Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing
• Promotion of awareness, culture, missions and responsibilities of BNPP Group Compliance functions
• Manage the Equity Derivatives, Equity Syndicate, Derivatives Execution and Clearing Compliance team.  Ensure the team collaborates effectively and efficiently with stakeholders
• Challenge and advise the front, middle and back office to ensure compliance with internal policies and external regulatory requirements for his/ her perimeter
• Leading initiatives and managing projects and work streams for solutions
• Design and implement risk and control frameworks
• Represent BNPP and participate in industry groups, associations and forums
• Proactively identify and manage/ help to mitigate the compliance, regulatory and reputational risks for his/ her perimeter
• Keep abreast of regulatory developments, advise on regulatory changes and interpretation of laws, rules and regulations to relevant stakeholders
• Ensure effective monitoring and implementation of internal process, procedures, and controls
• Liaise with local regulators and stakeholders for the handling or coordination of regulatory inquiries, audits, inspections, questionnaires and surveys for his/ her perimeter
• Supervise the handling and investigation of compliance issues, incidents, and breaches in conjunction with various internal parties, and prepare various MIS and incident reports for his/ her perimeter
• Oversee the roll out and update of global and regional compliance policies and procedures for Global Markets business and ensure compliance thereof for his/ her perimeter 
• Identify the need for, and lead to successful completion of various local and regional compliance projects in relation to Global Markets Compliance.
• Supervise compliance programs, such as review of marketing documents, conflicts identification and mitigations, desk reviews, follow through internal compliance reports 
• Periodic review, update and introduction of Compliance policy and procedures to ensure continuing relevance; and providing guidance, interpretation and direction to stakeholders
• Lead in the organization, administration and provision of compliance training.  Constantly looking to improve the content so it is up to date and on point with evolving regulatory expectations
• Ensure effective collaboration with global Compliance teams, providing timely updates, achieving global consistency where efficient and practical
• Responsible for the efficient running of the Compliance team.  Actively looking for appropriate steps to improve efficiency and effectiveness including by further use of technology, appropriate delegation, standardizing and streamlining tasks, etc.

What is required for you to succeed?

The incumbent will have knowledge in most if not all of the following areas:

Equities Sales and Trading, Equity Derivatives, compliance-relevant topics focused on Market Integrity including good working knowledge of listed exchange and OTC trading venue rule books, familiar with market abuse risks.

Strong analytical and problem-solving skills.  Willing to learn, tenacious, hardworking and enthusiastic.  The candidate must possess good communication and social skills to be a team player and work with all levels.  Independent minded, with good command of written and spoken English.  Sound knowledge of Word, Excel and PowerPoint. Familiarity with legal documentation for electronic trading agreements is a significant benefit.

Specific Qualifications Required

Education: Undergraduate Degree

Experience: Minimum of 15 or more years of relevant experience, including in the Compliance department of a financial institution, with knowledge of Global Markets Global Equities compliance issues as set out above.  Possess an excellent knowledge of HKMA/ SFC requirements (e.g., SFC Code of Conduct), as well as regional and global regulatory requirements and their practical application.

The candidate should be a senior professional with regulatory and related industry experience.  This will entail sufficient experience and a good understanding of the regulatory environment and the key challenges and developments which the business as well as the wider industry faces.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization 
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness 
• BNP Paribas CulturAll which celebrates diverse backgrounds 

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions. 

https://careers.apac.bnpparibas/

More information

BNP Paribas – Diversity & Inclusion Journey 

BNP Paribas – The Bank Of Green Changes 

Award Obtained BNPP has won Top employer Europe award in a 10th consecutive year 

What is this position about?

The Client Services Management team is part of the global Client Development team responsible for all client management related activities (ie sales, client relationship management and client satisfaction) for the Securities Services business. Within this team, the Client Services Managers oversee the service delivery with an overall responsibility to ensure an optimised client experience.

The global Client Services Management team has the mission to implement a global service model and to ensure a consistent top-quality client experience worldwide. This team includes each local Client Services team and the Central team managing global tools and processes to facilitate their overall mission. The global Client Services team is responsible for service delivery oversight, client satisfaction, client communication, as well as managing relationships with the third party asset managers serving the business’ asset owner clients.

Oversight of client satisfaction includes monitoring that the services delivered are aligned with the service level agreements, managing regular client service reviews to ensure ongoing fulfilment of client expectations and working across the organisation to address any issues or queries escalated by the client. In addition, the Client Services Managers monitor the touch points of the client across the entire organisation to ensure that the client experience with BNP Paribas is optimised, always with a client focus approach. 

Given the global nature of the business and clients, the Client Services Managers are expected to work jointly with all teams servicing the clients and also overseeing their activities across all locations.

What would be your typical day at BNPP Paribas look like? 

The Client Service Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered by BNP Paribas Securities Services locally or globally.

The Client Service Manager pilots the client experience to achieve a desired level of service across the entire organisation. By understanding the client business and service expectations, the Client Service Manager translates this into service delivery requirements for each team responsible for the service delivery. The Client Service Manager ensures that all client touch-points across BNP Paribas Securities Services are optimised by ensuring each contact person understands the big picture of the client, what the client values and how each person’s role in impacts the client experience. The Client Service Manager should guide everyone to look at services from the clients’ point of view and empower everyone involved directly or indirectly with the client to take the actions required to ensure the best possible client experience. 

The Client Service Manager also leads service reviews with the client. The aim is for the Client Service Manager to assess the on-going satisfaction of the client with the service delivered, to identify and to oversee actions to ensure continuous improvement of the client satisfaction. 

For clients not covered by a Relationship Manager, the Client Services Manager is also responsible for the commercial activities for the client in terms of business development and revenue protection.  This includes preparing response to RFPs, Business Acceptance Committees (BAC), pricing, contracts and credit line requests, in addition to KYC recertification, credit line monitoring, legal updates and billing.

The Client Service Manager should be seen as a “champion” of client focus and the optimal client experience leveraging the “Uplifting Service” principles.

Primary Role Responsibilities

For all clients, Service Management responsibilities :

–    Build client knowledge and trustful relationships

o    Develop a strong contact network across the client organisation

o    Understand the client strategy and requirements to enable BNP Paribas Securities Services to deliver on the promises to meet client needs

o    Manage the operational contact between the client and the operational areas by ensuring a full understanding of the client’s needs and expectations across the organisation and providing clarity for the required actions to serve the client

o    

–    Oversee prompt resolution to clients complaints, and efficient response to requests

o    Document, coordinate and oversee resolution of problems or issues by Client Delivery and affecting the quality of the service delivered and the overall client experience

o    Facilitate across the organisation the resolution of escalated operational issues by establishing and overseeing a formal service governance framework

–    Manage the formal complaints process according to the “Client Complaints Procedure”

–    Monitor the performance of the service delivery and client satisfaction

o    Monitor the service delivery quality delivered (based on operational KPIs) according to the Service Level Agreements

o    Organise regular formal service performance reviews with clients according to strategic priorities and client needs, including preparation of the review (agreed agenda) and follow up on agreed action plans. This should be conducted according to global guidelines, including call memos, minutes and issues escalation measures

o    Use issue logs, query database and client feedback to conduct reviews both internally and externally with the client

–    Collect client feedback via service review scorecards, client satisfaction surveys as well as feedback from the various teams in direct contact with the client

–    Engage the IT and Operations local/global teams in the pursuit of service quality delivery and improvement

–    Manage client reviews, due diligence visits and questionnaires

o    Manage client reviews, audits and due diligence questionnaires and visits for existing clients, coordinating the various services and product areas according to strategic priorities and client needs

–    Manage communication to clients 

o    Ensure clients receive appropriate market and service information by managing the distribution lists for updates and newsletters

o    Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines

o    Foster an aligned service delivery and communication approach to clients across services and product areas

–    Manage SLA modifications with the client

o    Initiate and regularly review Service Level Agreement (SLA) and Service Level Description (SLD) documents (and any other formal agreements referring to service requirements) based on the standard documents issued by Client Delivery

–    Contribute to client related projects

o    Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process

o    Participate in onboarding project governance managed by the Business Implementation team and act as sponsor if needed

o    Respond to escalation by the client in the case of concerns with major projects, including onboarding

–    Manage third party relationships

o    Ensure proper coordination of relationships with third parties related to the client activity, including third party asset managers, auditors and external middle office service providers 

–    Contribute to the client relationship:

o    Refer identified business development opportunities to the Relationship Manager/Sales

o    Contribute to product/service development initiatives

o    Contribute to client strategy meetings with the Relationship Manager 

o    Contribute to the development of the BNP Paribas Securities Services brand and market reputation

o    Identify, understand and communicate appropriate key management information / business metrics (based on the global standards) that will facilitate the client relationship

For clients not covered by a Relationship Manager, in addition to the Service Management responsibilities, commercial responsibilities :

–    New business development and business at risk management

o    Lead client relationship locally

o    Protect revenues from related to existing business (without quantitative sales objectives)

o    Coordinate response to client business requests, RFIs and RFPs, including pricing proposals in coordination with Client Lines and Market Specialist

–    Relationship Management duties

o    Carry-out KYC recertification within the prescribed timeframe and continuous vigilance responsibility

o    Support the credit process by providing direct input on the client entity’s activity and ensuring adequate credit lines are in place

o    Follow client revenues by checking first invoice after implementation / repricing and by regularly reviewing revenue reports

o    Lead renegotiation of contracts, including incremental legal provisions, and local agreements 

o    Manage repricing requests and provide budget inputs

Fully adhere to BNP Paribas Compliance, Financial Security (Know Your Customer “KYC”, Anti-Money Laundering “AML”, Anti-Bribery and Corruption “ABC” and Sanctions), Conduct & Risks policies, (including the analysis of ESG factors through the ESG assessment framework when acting as SBO)

What is required for you to succeed?

Qualifications and Experience

•    Financial industry experience or professional qualifications relating to the financial markets, asset management or securities services, ideally within a client servicing or operational environment

Essential skills

Client orientation

•    Extensive experience in a role with a strong client management focus

•    Proven track record of working within a client servicing environment

Team and collaborative work

•    Proven track record of working within an financial services operations environment

•    Proven behaviours for effective teamwork and influencing others to work collectively towards a common goal

Communication

•    Ability to communicate at all levels in an organization 

•    Effective written and oral communication in [local language] and English, Mandarin, Cantonese (mandatory)

Interpersonal skills

•    Ability to foster and maintain strong interpersonal internal and external relationships

•    Competent strategic thinker with the ability to identify and implement solutions

•    Adaptability to changing environments and ability to work under pressure

Leadership skills

•    Demonstrate leadership, assertiveness, and define clear deliverables

•    Demonstration of innovative/creative thinking, problem-solving and taking initiative to identify and implement solutions

•    Proven track record of results and quality orientation

•    Demonstrated behaviours of being organised, structured and able to recognise essential elements

Other skills:

Detailed knowledge of Securities Services products

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey

BNP Paribas – The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year