Front Office Conduct Surveillance (FOCS) Officer

June 6, 2024

Front Office Conduct Surveillance (FOCS) Officer


  • Permanent
  • HK-Hong Kong
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The Permanent Control framework at BNP Paribas aims at keeping our operations safe and continuously improving our business processes and practices. The Chief Conduct & Control Office (CCCO) positioned within the business acts as the First Line of Defence (1LOD) in BNP Paribas’ Permanent Control framework and plays a key role in strengthening our platforms as our activities expand or evolve.

Within the CCCO, the Front Office Conduct Surveillance (FOCS) is a detection an investigation team responsible for the monitoring of front office activity through the surveillance of trades, electronic & voice Communications. FOCS mission is to keep Front Officers aware of BNP Paribas Code of Conduct, detect deviations from acceptable business practices and escalate potential breaches for management action.


•   Daily monitoring of GB, FIC and BP2S MFS Front Office activities to ensure that all relevant rules, regulations, group policies and procedures are adequately followed. The scope of FOCS monitoring encompasses E-communications and (at target) Voice calls

•       Investigation of alerts, clearing of false positives and timely processing of true positives for further analysis

•       Escalation of potential breaches according to severity to the relevant management level and/or to Compliance (acting as 2nd Line of Defence, LOD2)

•       Close coordination with Compliance for the Quality Assurance (QA) reviews and Permanent Challenge

•       Precise and accurate documentation of the investigation results and record in the case management tool for audit purposes; close coordination with internal or external audit teams in the context of reviews of the activity

•       Provide expertise to Business Owners and LOD2 when required; provide support to Business Owners to ensure that managers have visibility on all relevant signals in relation to the Conduct and Control behaviour of their team members

•       Enhance existing governance to ensure robust and transparent surveillance management and meet internal, regulatory and compliance requirements

•       Design, test and deploy new controls to address emerging risks; Work in close collaboration with GB and other functions to improve the efficiency of the control framework

•       Production of performance metrics and KPIs to (i) continuously monitor the efficiency of the surveillance framework and (ii) produce activity reports to Senior Management

•       Documentation: Assist with the drafting or periodic review of the policies and procedures

•       Front Office Trainings: Raise awareness of GB, FIC and BP2S MFS employees on Conduct risks, permanent Control and policies through dedicated business-oriented training sessions


•        Understanding of Global Banking organization and business

•        Prior experience in CIB activities and financial markets: minimum 5-7 years of experience in the Front Office (Sales/Trading/ Investment Banking), Middle Office, or related Control, Audit, Compliance background relating to GM or IB activities.

•        Good understanding of Conduct risk and market misconduct concepts; prior experience in the utilization/design of surveillance tools and trading systems would be a plus

•        Assertive, agile, willing to learn and adapt to different situations

•        Self-confident; able to challenge the status quo and present cases to senior management of Business

•        Good organization and communication skills are required to clearly articulate any surveillance/monitoring tools enhancement requirements when needed

•        Fluency in English and – if possible – native language capabilities in the following languages: Chinese (Mandarin/Cantonese), Korean and/or Southeast Asian and Indian languages

•        Basic skills in PowerBI, coding (Python e.g.) and/or data analytics are a nice-to-have.

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