Operations Specialist

December 13, 2023

Operations Specialist


  • Standard / Permanent
  • HK-Hong Kong (HK)-Hong Kong
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As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.


More information 
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

What is this position about?
Responsible staff will handle middle office activities related to Local Clearing activities (including Cheque clearing and FPS related payment) as well as SWIFT Payment.

Primary Role Responsibilities

  • Handle middle office tasks for remittance and local clearing related transactions to receive paper instructions, perform call back to clients, ensure correct information and timely scanning of instructions are provided to back office
  • Handle local cheque clearing process and FPS related payment
  • issuance of cheque, demand draft and cashier order
  • Respond timely and accurately to back office throwbacks/ enquiries, make referrals (to relationship managers and/ or Compliance, etc.) if necessary
  • Contact clients and/ or relationship managers to clarify/ resolve irregular transactions
  • Handle enquires from internal counterparts, branches and correspondent banks
  • Perform intra-day and day-end control to ensure no transactions/ throwbacks are unattended at middle office
  • Monitor closely the transaction processing progress at back office, especially the critical/ urgent payments
  • Understand the group, bank and regulatory policies/ guidelines and apply proper control to the works/ transactions
  • Contact clients, relationship managers and/ or branches to collect information requested for alert management/ compliance investigations and follow up the status
  • Review daily reports and/ or exceptions and take appropriate actions as required
  • Support other cash management processes (e.g. clearing activities, Dashboard) where necessary
  • Cross train in one other product to the current capability and contribute in the processing
  • Timely report and escalate production incident (or potential client/ operations issue) to eliminate/ reduce the impact to the client and the Bank
  • Ensure timely review and update of operating procedures and controls
  • Be responsible for the trial runs arranged by HKICL (Special posting or Cheque clearing related)
  • Handle the initiatives/ projects related to remittance and local clearing
  • Handle and review the user requirements and UATs, and ensure the system enhancements are well tested before the rollout
  • Take on any other duties as assigned by the Department Head/ Management

Other contributions

  • Anti-Money Laundering/ Financial Sanctions (“AML/FS”) related duties – Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision
  • Bring direct contribution to BNPP operational permanent control framework
  • Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
  • Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified
  • Comply with internal and external regulatory and compliance requirements
  • Comply with the BNPP standards of Code of Conduct
  • Comply with the BNPP IT Security policies

What is required for you to succeed?

  • Bachelor Degree or Equivalent (3 years) 
  • Minimum 3 years and above of remittance and local clearing transactions (FPS/ Cheque clearing) experience
  • Cash Management products & Operations knowledge & experience
  • Good PC skills (Microsoft Words, Excel, etc.)
  • High accuracy and strong attention to detail
  • APAC network & regulations
  • Control awareness & operational risk skills
  • Good Communication skills in English, Cantonese and Mandarin
  • Customer & Service Focus
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