Recertification Coordinator (Korean Speaker)

What is this position about?

The Recertification Lead is a coordinator role and created within ITO with a primary focus to oversee the client periodic review process. It acts as the point of contact for client for any recertification related matters while coordinating with all the relevant teams and departments.

The recertification team objectives:

• Manage recertification schedule
• Alleviate administration duty of document collection from SBO
• Protect the bank through periodic and ad hoc review
• Strengthen & improve client relationship by enhancing the recertification experience

What would be your typical day at BNPP Paribas look like? 

Direct Responsibilities

Team duty

Manage and lead recertification scheduling through a 3 stages methodology

• Facilitate and coordinate recertification process with bank policy
• Identify and verify entities to be recertified with business, affirm recertification strategy and priorities
• Manage and lead recertification scheduling according to bank policy

Ensure clients receive the highest standard of recertification experience

• SPOC between client, business and internal stakeholders
• Handhold the client throughout the recertification journey
• Collect all required documents from clients & RM
• Effectively communicate the recertification status to clients and internal stakeholders

Efficient and effective coordination with all internal teams

• Pre-empt any blockers and/or additional work to the recertification process, and escalate as necessary
• Handle recertification related inquiry quickly and professionally to reduce any delay in the process
• Communicate and coordinate with all functions such as Data Officer, Data Controller, Screener, Investigator, Senior KYC Officer, RM, etc.
• Ensure defined KPIs are met
• Coordinate prioritization of muti-sites and cross border onboarding and related matters among global E2E Coordinator teams

Maintain and report information on recertification services and quality provided to clients

• Contribute to recertification pipeline management and status tracker
• Continually seek ways to improve the recertification process and journey by leveraging on client feedback

Contributing Responsibilities

• Contribute to the Permanent Control framework
• Contribute to the data quality and KPIs as set by management
• Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML recertification process

Technical & Behavioral Competencies

• Minimum 3 years in any of the following areas: Client onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator or a client facing role
• Ability to work collaboratively across functions
• Highly motivated to uplift client experience
• Good communication skills (face to face, verbal and written)
• Rigorous and detailed oriented
• Ability to work under pressure and deliver under tight deadlines
• Excellent analytical and problem solving skills (Continuous improvement, Project Management experience is a plus)
• Fluent in English and Korean
• Experience in Securities Services is a plus
• Critical thinking and open minded, ability to propose innovative solutions